THE NIKOLA had reserved a 1 king room but was given a wrong room instead. When she spoke to the manager about the issue, she was met with hostility and unprofessionalism. The manager refused to address the issue and even suggested that THE NIKOLA leave and cancel his stay!
To make matters worse, it became clear that THE NIKOLA had been singled out and possibly discriminated against as a gay guest. This is a serious issue that goes beyond the mistake with her room and the unpleasant interaction with the manager.
THE NIKOLA took to social media to share her experience, and it is important that other guests are aware of the unprofessional behavior and discrimination that she experienced at the hotel. It is unacceptable for any guest to be subjected to such treatment, especially at a 5-star hotel.
Overall, THE NIKOLA's disappointing experience highlights the need for hotels to prioritize excellent customer service and a welcoming environment for all guests.
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